Useful links and phone numbers

Refuse collection
Streetline: 020-7361 3001 (8.30am - 5.30pm)
To complain about rubbish collection online, click here.
Collection of household waste in our area is done Mondays and Thursdays.
Clear recycling bags (packs of 18) are delivered every three months to all residents. Additional bags can be picked up at the Town Hall reception desk or ordered here. For recycling items not accepted in the clear bags, check this link.
Collection of bulky waste: To order and pay for a 'Too Big for the Bin' collection (cost £34 for 10 items), book and pay online or call Streetline on 020 7361 3001 (8.30am - 5.30pm).
Garden waste. To take part in the council's fortnightly garden waste collection service, one must register and pay £69 for a full year's collection. This can be done online or by calling 020 7341 5199 (Monday-Friday 9.00am - 4.00pm). The collection year runs from 1 April to 31 March, and new subscribers will only pay for the remaining number of months. Included in the subscription is the provision of three garden waste bags for each collection. Additional bags can be bought for £9 each.
Both garden waste and bulky waste can also be taken to the Western Riverside Waste Authority at Smugglers Way (south of the river, west of Wandsworth Bridge). This is free of charge for RBKC residents. More information here.

Noise and nuisance
Reports about disturbing noise can be made online or per telephone to Environmental Healthline (24 hours): 020-7361 3002
The council’s noise and nuisance team operates 24 hours a day and responds to calls about things like noisy neighbours, disturbing building or road works, and disturbing burglar or car alarms.

Animal warden services
Streetline: 020-7361 3001 (8.30am - 5.30pm)
This is the number to call if you want to report dog fouling or problems with dogs or other animals.

Roads & pavements
Streetline: 020-7361 3001 (8.30am - 5.30pm) or email streetline@rbkc.gov.uk
To report faulty street lights, click here
To report street maintenance problems (e.g. pot holes, abandoned cones, damaged pavement, loose kerb), click here
To report non-maintenance street problems (e.g. abandoned vehicles, graffiti, fly tipping, littering, property lost on a street or in a drain), click here

Parking
Resident parking permit problems and renewals: 020-7361 4381
The form for applying for a resident parking permit the first time, can be found here
To apply for permit renewal online (pin and reference number needed), click here
To apply for a parking suspension online, click here.
Should your parked car have been removed (anywhere in London), you can either search for it online or phone 0300 077 0100 to find out where to collect it. To get it released you will have to pay the parking ticket as well as a release fee (£280 or £330, depending on the violation), and if you don’t pick it up the same day, you’ll also be charged £40/day for storage.

Trees
For advice on tree works, contact the council‘s arboricultural section: 020-7361 2767.
To report a dangerous tree, email planning@rbkc.gov.uk or call 020 7361 3012 (8.30am - 5.30pm).
To report non-urgent overhanging trees online, click here

Parking suspensions for skips and scaffolding
Applying for a skip permit online, click here.
Complaints: 020-7361 3001 (8.30am - 5.30pm)

To report a dangerous building or structures
Call 020-7361 3838 Monday to Friday 8:30am - 5:00pm
Call 020-7937 3000 at nights, weekends and holidays